AML, Fraud, and Chargebacks Policies & Procedures

1: Anti-Money Laundering (AML) Policy

MAGA Official Shop is committed to complying with international AML standards and regulations. We have implemented the following measures:

Customer Identity Verification (KYC):

All customers placing high-value orders (over $5,000) must submit government-issued photo ID and billing verification. We are notifying the customer (automatically or manually) after they place or attempt to place a $5,000+ order — an email is sent requesting the required documentation.

Customer Identity Verification (KYC):

We review all transactions for unusual patterns (e.g., excessive volume, split payments, cross-country billing/shipping mismatches). Record Keeping: All transaction and customer records are securely stored for a minimum of 5 years.

Record Keeping:

All transaction and customer records are securely stored for a minimum of 5 years.

Suspicious Activity Reporting:

Any transaction suspected to be linked to fraud or money laundering is flagged and escalated to compliance personnel.

2: Fraud Prevention Policy

To prevent fraudulent activity, we have the following procedures in place:

3D Secure Payments & Card Validation:

All card transactions are processed with fraud filters including CVV, AVS, and IP/geolocation verification.

Manual Review for High-Risk Orders:

Manual Review for High-Risk Orders: Orders above $3,000 or with mismatched customer data are manually reviewed before fulfillment.

3. Chargebacks Policy & Dispute Resolution

To reduce chargebacks and resolve disputes:

Clear Refund Policy:

Customers may request refunds before the product is shipped. After shipment, refunds are only granted if items are defective or damaged.

Dispute Handling Process:

We respond to chargeback claims with:

Proof of delivery (tracking)
Order confirmation
Product description
Correspondence with the buyer

Chargeback Analysis:

Chargeback rates are monitored monthly. Customers with repeated disputes are flagged and reviewed. For further information or compliance documentation, please contact: Compliance Department support@magaofficialshop.net