AML, Fraud, and Chargebacks Policies & Procedures

Last Updated: 24.07.2025

1. Anti-Money Laundering (AML) Policy

MAGA Official Shop is committed to complying with international AML standards and regulations. We have implemented the following measures:

Customer Identity Verification (KYC):
All customers placing high-value orders (over $5,000) must submit government-issued photo ID and billing verification.
We are notifying the customer (automatically or manually) after they place or attempt to place a $5,000+ order — an email is sent requesting the required documentation.

Transaction Monitoring:
We review all transactions for unusual patterns (e.g., excessive volume, split payments, cross-country billing/shipping mismatches).

Record Keeping:
All transaction and customer records are securely stored for a minimum of 5 years.

Suspicious Activity Reporting:
Any transaction suspected to be linked to fraud or money laundering is flagged and escalated to compliance personnel.

2. Fraud Prevention Policy

To prevent fraudulent activity, we have the following procedures in place:

3D Secure Payments & Card Validation:
All card transactions are processed with fraud filters including CVV, AVS, and IP/geolocation verification.

Manual Review for High-Risk Orders:
Orders above $3,000 or with mismatched customer data are manually reviewed before fulfillment.

Blacklisting & Blocking:
Any cardholder or IP address involved in a confirmed fraud attempt is blacklisted from future transactions.

3. Chargebacks Policy & Dispute Resolution

To reduce chargebacks and resolve disputes:

Clear Refund Policy:
Customers may request refunds before the product is shipped. After shipment, refunds are only granted if items are defective or damaged.

Dispute Handling Process:
We respond to chargeback claims with:

  • Proof of delivery (tracking)
  • Order confirmation
  • Product description
  • Correspondence with the buyer

Chargeback Analysis:
Chargeback rates are monitored monthly. Customers with repeated disputes are flagged and reviewed.

For further information or compliance documentation, please contact:
Compliance Department
📧 support@magaofficialshop.net